Get Help
Submit a support request from inside Kilo IoT Server — the in-product dialog sends your message with context.
The support request dialog is available throughout the Kilo IoT Server interface. It sends your message — along with your account context — directly to the Kilo IoT support team.
Opening the Dialog
Click the help or support option in the interface to open the contact form.
Dialog Fields
Subject
Yes
A dropdown with three choices — Bug report, Feature request and Integration request. Pick whichever fits; it tells the team what kind of message they are reading before they open it.
Email address
Yes
Pre-filled with your account email. You can change it if you need the reply sent to a different address. The field validates for correct email format.
Description
Yes
A detailed explanation of what you need help with. The dialog reminds you: "Please describe as much as possible and make your text clear."
Which subject to choose
The three options are deliberately narrow, because each one goes somewhere different:
Bug report — something in the platform behaves incorrectly. Say what you did, what happened, and what you expected instead; that trio is what makes a report reproducible.
Feature request — the platform does not do something you need. Describing the outcome you are after is more useful than describing the control you imagine — it often turns out there is already a way, or a better one.
Integration request — a device, protocol or external system you need Kilo to work with. Name the hardware or the service specifically, including model numbers.
Sending the Request
Click Send request to submit. On success, a confirmation notification appears -- "Request has been successfully sent" -- the form clears, and the dialog closes automatically.
If something goes wrong during submission, an error notification is displayed so you can try again.
Click Cancel to discard the form and close the dialog without sending.
Last updated