Privacy and data protection
Understand personal information in Kilo, make a privacy request, and distinguish account closure from completed deletion.
Kilo uses information about people to provide accounts, answer enquiries and operate connected-device services. Device readings can also be personal information: for example, a named worker's location or a sensor record showing when someone enters a room.
CHIRP USA LLC operates the Kilo platform. The Privacy Policy explains the company's processing and your rights. If your organisation decides to collect information about other people, it also needs a lawful purpose, suitable access restrictions and clear information for those people.
Make a privacy request
Email info [at] kiloiot.de (replace [at] with @). In your message:
Identify the service or account and your relationship to it.
Say what you need: a copy of personal information, a correction, deletion, restricted use or another privacy right.
Describe the relevant information without attaching passwords, customer exports or unnecessary identity documents.
If you are acting for someone else or for an organisation, explain your authority. We may need proportionate additional information to verify it before disclosing or changing information.
Where the European Union's General Data Protection Regulation (GDPR) applies, the response about action taken is due without undue delay and normally within one month of receipt. Any necessary extension must be explained within that first month. Qualifying deletion must happen without undue delay; the response deadline is not a waiting period. If a request cannot be fulfilled, the response must explain the reason and the applicable complaint options.
Understand the outcome
A privacy request, cancelling a subscription and closing a login are different actions. Closing an account does not currently automate complete deletion of conversations and information across every system. Ask for the outcome you need and keep the response, including any records that remain, why they remain and the next step.
Read Data export and switching before moving company data or ending a service. That guide also explains provider copies and backups.
Before introducing sensitive information
Check the processing agreement, providers, locations and any restrictions needed for your deployment. An AI provider may receive your messages and information retrieved to answer them. Review its retention and model-training terms; disconnecting an application does not erase information already sent to it. See AI assistant privacy.
Camera use needs its own decisions about the people recorded, purpose, access and retention. See Video and privacy.
Processing arrangements
If your organisation will use Kilo to handle information about other people, read Processing agreements to prepare the service scope, responsibilities and safeguards needed for that arrangement.
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